Shipping and Returns

 
Delivery

The Price includes standard delivery.

 

Delivery is arranged by the Artist to the address, as provided by you on the Order Confirmation. Delivery times are estimates and not guaranteed. If you have any queries about shipping please contact us: rufinamuraviova@gmail.com 

 

Artists generally despatch the artwork within 7 days after receipt of payment. However, despatch and delivery times are only estimates and neither we nor the Artists, are responsible for late delivery or unavailability of artwork.

 

If for some reason the artist is unable to dispatch the exact artwork you have ordered, then we will refund the price paid for that item or offer you an alternative item.

You are responsible for accurate delivery information and for making arrangements to take delivery of artwork. 

 

Where you have not made any arrangements to take delivery and delivery has been attempted then you will be responsible for any additional delivery charges incurred. All items are sent by Recorded (Signed For) delivery, it will require a signature upon receipt.

 

When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the artwork for any damage. If there is any damage whatsoever or a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel “'Received Damaged” and please email us at rufinamuraviova@gmail.com.

 

Delivery of International Sales

The Website brings together Buyers and Artists from around the world. This applies if you are buying from an Artist who is located in a country which is either not your country of residence and/or where you want your artwork to be shipped – we refer to this as international sales. 

 

Since the Website brings together Buyers and Artists from around the world, delivery of Artwork to an international address (one which is located in a different country to the one in which the Artist is based in) is at your own expense and risk and so we always advise that you to check directly with customs officials in the country where any delivery address is located so that you understand what duties or other charges may be imposed if you ask goods to be delivered to that country.

 

You are solely responsible for complying with any import laws and requirements which apply to the country where the delivery address is located.

 

In addition to the actual purchase price of the artwork, you will be solely and fully responsible for any and all tax/duty costs, fees, liabilities, handling charges, shipping costs, insurance which may arise or apply to your order and delivery. This means that Artists will not be responsible for any costs incurred as a result of any delivery of artwork to you. With international sales, we recommend that you remember to allow extra time for delivery of your artwork. If you have any queries about shipping and delivery please contact us by email at rufinamuraviova@gmail.com. We will be happy to deal with any questions you have.

 

Consumer Cancellation Rights

 

Consumer rights legislation means that Consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) who buy at a distance (such as via a Website) have the right to cancel some orders for purchase. If this applies, then you usually have 14 days from the date you receive your order to change your mind, cancel the order and, where applicable, return the items to the artist to obtain a refund. All Artists (sellers) are committed to ensuring that they abide by your rights.

 

Please note that these cancellation rights do not apply to any Made to Order Artwork. If you would like to return your order, please confirm this in writing emailing us at rufinamuraviova@gmail.com within 14 days following the date you received your order. We will then help you with information about the Returns Method.

 

Artwork should be returned unused and in perfect condition with the original packaging, within 14 days of the date, you advise us of your cancellation, at your expense to the Artist using the postal address we will provide. We always advise that you return artwork using a service which provides you with proof of sending (for example, you supply us with evidence of having sent the artwork back to us by providing us with tracking number). We ask that you please repackage the artwork in its original packaging securely and remove all shipping labels and print the address we send to you via email on behalf of the Artist and attach to the parcel.

 

Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

 

Problems with Your Order and Returns

 

Where there is a problem with your order, such as the wrong artwork arrives or missing, then email us at rufinamuraviova@gmail.com within 14 days after the day you received the artwork. Once you contact us then, on behalf of the Artist, we will then assist you by liaising between Buyers and Artists to deal with any problems.